customer care
INTELLECTUAL PROPERTY: All artwork, images, and content on this website are protected by copyright and remain the exclusive property of Maddysen Nation. ALL RIGHTS RESERVED.
Maddysen Nation does not give permission to copy, reproduce, trace, distribute, or use any content without prior written consent from the artist. Please contact the artist should you wish to use an image. Unauthorised use is strictly prohibited.
PRINTS: all prints are sold singularly and unframed unless otherwise specified.
ORIGINALS: Original pieces are sold professionally framed unless otherwise stated. Original work that has been framed is priced to include the professional framing. If an artwork has not been framed, it will be specified and the price will reflect that. Shipping of an original artwork is likely to take longer than standard, if a specific courier or method of shipping needs to be arranged.
Total prices will be stated at the time of checkout. Please note that prices stated on the artwork does not include shipping. This will be calculated during the checkout process.
NOTE: While I have worked to make the images on this website as accurate and clear as possible, please be aware that they may not be an exact match due to differences in individual screens and viewing platforms.
RETURNS & REFUNDS
Maddysen Nation Art offers full refunds for any items that arrive damaged, unsuitable or defective.
These items can be returned for a full refund or exchange, provided they are returned within 14 days of the original date of delivery and arrive in brand new, unused condition and in their original, undamaged packaging.
Your return must include a letter with your name, correct contact details, postal address, order number and the reason for your return. Please also state whether you desire a refund, replacement or exchange. Your request will not be processed without these details.
*The final decision for a refund remains at the discretion of the artist.
For returns & exchanges, if the item is not defective or damaged, you will need to pay for the return and provide proof of posting. It is recommended you get a receipt and tracking number to monitor the status of your return.
Once proof has been provided, your request will be processed and you will be notified via phone or email.
If you are replacing your original item with one of less value, you will have the difference refunded to you.
If you are replacing an item with one of higher value, you will need to pay the difference.
All refunds and returns will be made to the original credit/debit card used to make the purchase. Refunds will be issued within 30 days of the date an agreement for refund was made.
You will be notified as soon as the refund is made.